Questions?
Let's make things clear.

Opal supplies a range of industrial products, including industrial chemicals, equipment, spare parts, pipes, fittings, valves, pumps, HVAC and refrigeration products, insulation, refractories and other industrial components. Visit the Products page to explore the catalogue.

Browse the product catalogue and use the available categories or search tools. If you cannot find the item, contact the team with its name, grade, model or part number so we can review your enquiry.

Yes, you can submit an enquiry for a product that is not shown in the online catalogue. Share the exact product name, required specification, quantity and destination. Our team will review the request and advise on the next step.

Include your required quantity and preferred packaging in the enquiry. Packaging options, minimum order quantities and supply arrangements vary by product, so the team will need to confirm the details for your request.

Send your enquiry through the Contact Us page or WhatsApp. To help the team prepare a relevant response, include the product name, grade or model, quantity, delivery destination and any required delivery or trade terms.

Product pages may not show live stock or current pricing. Contact the team with the product, specification, quantity and destination to request confirmation of price, availability and lead time for your enquiry.

Where possible, provide the exact product name, grade or model, required quantity, packaging preference, delivery destination and target delivery date. Attach a datasheet, photograph or part number when available to reduce ambiguity.

Include the exact product name, grade and—where relevant—batch or lot details in your document request. The documents available depend on the product and supplier; our team can review your request and confirm what is available.

Share the intended application, operating conditions, required performance parameters and any existing specification or datasheet. The information helps the team understand your requirement, but final suitability should be confirmed against the manufacturer's technical guidance and your system requirements.

Use the relevant manufacturer's Safety Data Sheet (SDS), Technical Data Sheet (TDS), product label and operating instructions. For chemicals or technical equipment, do not rely on a general website description as a substitute for the product-specific guidance.

Opal serves customers in Kenya and the wider East African market, including enquiries involving Uganda, Tanzania and Ethiopia. Delivery options, charges, customs responsibilities and transit times depend on the product and destination; include your delivery location when requesting a quotation.

Provide the delivery address or destination town, quantity, packaging and any required delivery terms. The team can then review the request and advise on applicable transport costs and estimated lead time.

Use the Contact Us page, email opalindustrialsolutions@gmail.com or WhatsApp +254 119 665 733. Include your product details and a clear description of what you need.

Send the question to our team through the Contact Us page or WhatsApp. Include the product name and any relevant specifications, quantities, photos or documents so we can understand your enquiry.